How do you communicate issues with parents and families?
Posted by Kurt Schultz on 9/19/2018
We know that one thing that we can always improve is communication with parents and families. We are appreciative that our community knows that if you have quesitons or concerns, we want to hear from you! Check out our, "Who do I contact?" FAQ for ideas about where to direct those questions.
Additionally, we work hard to provide reliable and predictable communication, even when events may be unpredictable (inclement weather, emergency situations, unexpected events, etc.). Below, you'll find a communications matrix our school developed and works hard to follow consistently so that we are communicating clearly with our families:
|Routine Communication||Weekly on Wednesday||All staff, all families||Listserv, website, twitter||Office team and administration|
|Transportation||Immediate||Affected staff, families, students||App notification, text, Twitter||Office team/Bldg. Admin and/or CO|
|Weather Event||Immediate||All staff, all families, students||App notification, text, Twitter, robocall, Flash Alert||CO and Bldg. Admin|
|Threat to student, staff, or school safety||Immediate||All staff, all families, students||App notification, text, listserv email, robocall||Bldg. Admin and/or CO|
|High visible event/incident (cafeteria fight, ambulance, fire, police, etc.)||Same day||All staff, all families, students||App notification, listserv email, and/or twitter||Bldg. Admin|
|Isolated but signficant event (major injury, fight, drugs/alcohol)||Same day/Within 24 hours||Involved parents/staff||Phone/email||Investigator/responding staff/bldg. admin/counselor|
|Broad pattern of concerning behavior||Within a week||All staff, all families, students||Listserv email||Bldg. Admin/counselor|
|Individual incidents||Within 48 hours||Involved parents/staff||Phone/email||Investigator/ responding staff/ admin/counselor|